Britam Insurance in Uganda
Figures, claims and complaints
Britam
- Premium (UGX million)
- 85,095.7
- Market share
- 8.5%
- Loss ratio 2025 (%)
- 44.72%
- Complaints received by IRA in 2024 (Figure 30 of the 2024 annual report; total calculated)
- 11
Britam Life
- Premium (UGX million)
- 1,192.2
- Market share
- 0.1%
- Loss ratio 2025 (%)
- 1.27%
Regulator's figures, 2025, as printed — see the table below for the source.
On this page · 7 sections
Britam companies licensed in Uganda
| Company | Licensed as |
|---|---|
| Britam Life Assurance Company (U) Ltd | Life insurers |
| Britam Insurance Company (U) Ltd | Non-life (general) insurers |
Source: Insurance Regulatory Authority of Uganda, Insurance companies perpetually licensed (list published in August 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Uganda.
Britam in Uganda: the regulator's figures (2025)
| Company | Premium (UGX million) | Market share | Loss ratio 2025 (%) | Complaints received by IRA in 2024 (Figure 30 of the 2024 annual report; total calculated) |
|---|---|---|---|---|
| Britam | 85,095.7 | 8.5% | 44.72% | 11 |
| Britam Life | 1,192.2 | 0.1% | 1.27% | — |
Source: IRA Uganda — Industry Performance Q4 2025 (life and non-life workbook, Summary sheet). Compare with any other insurer: compare two insurers in Uganda · largest insurers.
Who leads Britam in Uganda
As named by the company itself (or by IRA Uganda), read on 31 October 2026. Leadership changes: the linked page is the reference.
| Company | Role | Name | Source |
|---|---|---|---|
| Britam Life Assurance Company (U) Ltd | CEO Life Assurance | Ms. Aidah Nkwanzi Mwebaze | ug.britam.com, read 31 Oct 2026 |
Everyone who leads insurance in Uganda — regulator, industry bodies, complaints bodies and the largest insurers: who's who in insurance in Uganda.
Before you buy from Britam in Uganda
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, check a motor sticker by USSD (MTN *165*4*5*5#, Airtel *185*7*6*1#).
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: IRA's claims guide gives 10 working days to pay after the signed discharge for claims up to UGX 10 million (15 up to 50 million, 20 above).
- If something goes wrong, complain to the insurer, then to IRA's online Complaints Bureau (iracomplaints.go.ug).
The rules above come from our guides: check a cover, licensed insurers and how to complain.
Britam in other African countries
| Country | Licensed companies |
|---|---|
| Kenya | Britam Life Assurance Company (K) Limited; Britam General Insurance Company (K) Limited; Britam Microinsurance Company (K) Limited |
| Tanzania | Britam Insurance Tanzania Limited |
| Malawi | Britam Insurance Company Malawi Limited |
| Rwanda | BRITAM INSURANCE COMPANY RWANDA Ltd |
Companies that share a brand are separate legal entities, each licensed by its own country's regulator: a policy bought in one country is handled by that country's company.
Tulinde is independent and not affiliated with Britam. Brand names belong to their owners.
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Frequently asked questions
Is Britam licensed in Uganda?
Yes. 2 Britam companies appear on the IRA Uganda list (list published in August 2026): Britam Life Assurance Company (U) Ltd; Britam Insurance Company (U) Ltd.
How do I complain about Britam in Uganda?
Write to Britam first; if it does not settle, complain to the insurer, then to IRA's online Complaints Bureau (iracomplaints.go.ug).
How long does Britam have to pay a claim in Uganda?
The same rule applies to every insurer in Uganda: IRA's claims guide gives 10 working days to pay after the signed discharge for claims up to UGX 10 million (15 up to 50 million, 20 above).
Who is the CEO of Britam in Uganda?
As named on the company's own pages read on 31 October 2026: Ms. Aidah Nkwanzi Mwebaze (CEO Life Assurance, Britam Life Assurance Company (U) Ltd).