Goldstar Insurance in Uganda
Figures, claims and complaints
- Premium (UGX million)
- 53,192.2
- Market share
- 5.3%
- Loss ratio 2025 (%)
- 84.41%
- Complaints received by IRA in 2024 (Figure 30 of the 2024 annual report; total calculated)
- 6
Regulator's figures, 2025, as printed — see the table below for the source.
On this page · 6 sections
Goldstar company licensed in Uganda
| Company | Licensed as |
|---|---|
| Goldstar Insurance Company Ltd | Non-life (general) insurers |
Source: Insurance Regulatory Authority of Uganda, Insurance companies perpetually licensed (list published in August 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Uganda.
Goldstar in Uganda: the regulator's figures (2025)
| Company | Premium (UGX million) | Market share | Loss ratio 2025 (%) | Complaints received by IRA in 2024 (Figure 30 of the 2024 annual report; total calculated) |
|---|---|---|---|---|
| Goldstar | 53,192.2 | 5.3% | 84.41% | 6 |
Source: IRA Uganda — Industry Performance Q4 2025 (life and non-life workbook, Summary sheet). Compare with any other insurer: compare two insurers in Uganda · largest insurers.
Who leads Goldstar in Uganda
As named by the company itself (or by IRA Uganda), read on 31 October 2026. Leadership changes: the linked page is the reference.
| Company | Role | Name | Source |
|---|---|---|---|
| Goldstar Insurance Company Ltd | Chairman | Ashwin Patel | goldstarinsurance.com, read 31 Oct 2026 |
| Chief Executive Officer | John Kawuma | goldstarinsurance.com, read 31 Oct 2026 |
Everyone who leads insurance in Uganda — regulator, industry bodies, complaints bodies and the largest insurers: who's who in insurance in Uganda.
Before you buy from Goldstar in Uganda
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, check a motor sticker by USSD (MTN *165*4*5*5#, Airtel *185*7*6*1#).
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: IRA's claims guide gives 10 working days to pay after the signed discharge for claims up to UGX 10 million (15 up to 50 million, 20 above).
- If something goes wrong, complain to the insurer, then to IRA's online Complaints Bureau (iracomplaints.go.ug).
The rules above come from our guides: check a cover, licensed insurers and how to complain.
Tulinde is independent and not affiliated with Goldstar. Brand names belong to their owners.
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Frequently asked questions
Is Goldstar licensed in Uganda?
Yes. 1 Goldstar company appears on the IRA Uganda list (list published in August 2026): Goldstar Insurance Company Ltd.
How do I complain about Goldstar in Uganda?
Write to Goldstar first; if it does not settle, complain to the insurer, then to IRA's online Complaints Bureau (iracomplaints.go.ug).
How long does Goldstar have to pay a claim in Uganda?
The same rule applies to every insurer in Uganda: IRA's claims guide gives 10 working days to pay after the signed discharge for claims up to UGX 10 million (15 up to 50 million, 20 above).
Who is the CEO of Goldstar in Uganda?
As named on the company's own pages read on 31 October 2026: John Kawuma (Chief Executive Officer, Goldstar Insurance Company Ltd).