Old Mutual in Uganda: licensed companies, claims and complaints
Old Mutual companies licensed in Uganda
| Company | Licensed as |
|---|---|
| Old Mutual Life Assurance (U) Ltd | Life insurers |
| Old Mutual Insurance (U) Ltd | Non-life (general) insurers |
Source: Insurance Regulatory Authority of Uganda, Insurance companies perpetually licensed (list published in August 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Uganda.
Before you buy from Old Mutual in Uganda
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, check a motor sticker by USSD (MTN *165*4*5*5#, Airtel *185*7*6*1#).
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: IRA's claims guide gives 10 working days to pay after the signed discharge for claims up to UGX 10 million (15 up to 50 million, 20 above).
- If something goes wrong, complain to the insurer, then to IRA's online Complaints Bureau (iracomplaints.go.ug).
The rules above come from our guides: check a cover, licensed insurers and how to complain.
Old Mutual in other East African countries
| Country | Licensed companies |
|---|---|
| Kenya | Old Mutual Life Assurance Kenya Limited; Old Mutual General Insurance Kenya Limited |
Companies that share a brand are separate legal entities, each licensed by its own country's regulator: a policy bought in one country is handled by that country's company.
Tulinde is independent and not affiliated with Old Mutual. Brand names belong to their owners.
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Frequently asked questions
Is Old Mutual licensed in Uganda?
Yes. 2 Old Mutual companies appear on the IRA Uganda list (list published in August 2026): Old Mutual Life Assurance (U) Ltd; Old Mutual Insurance (U) Ltd.
How do I complain about Old Mutual in Uganda?
Write to Old Mutual first; if it does not settle, complain to the insurer, then to IRA's online Complaints Bureau (iracomplaints.go.ug).
How long does Old Mutual have to pay a claim in Uganda?
The same rule applies to every insurer in Uganda: IRA's claims guide gives 10 working days to pay after the signed discharge for claims up to UGX 10 million (15 up to 50 million, 20 above).