ICEA LION Insurance Uganda
Contacts, products and claims
ICEA LION contacts in Uganda
- Phone
- 0800 300411, 0800 300412
- contactcentre@icea.co.ug
- Head office
- Rwenzori Courts Building, Plot 2 & 4A Nakasero Road, Kampala
- Website
- icealion.co.ug
As published by the company: ICEA LION Uganda — official website: head office, toll-free lines, products, history (seen 28 October 2026). Tulinde is not ICEA LION: it cannot answer for the company.
ICEA Lion General
- Premium (UGX million)
- 61,050.6
- Market share
- 6.1%
- Loss ratio 2025 (%)
- 38.07%
ICEA Lion Life
- Premium (UGX million)
- 197,053.6
- Market share
- 20.1%
- Loss ratio 2025 (%)
- 46.34%
Regulator's figures, 2025, as printed — see the table below for the source.
On this page · 8 sections
ICEA LION companies licensed in Uganda
| Company | Licensed as |
|---|---|
| ICEA Lion Life Assurance Company (U) Ltd | Life insurers |
| ICEA Lion General Insurance Company Ltd | Non-life (general) insurers |
Source: Insurance Regulatory Authority of Uganda, Insurance companies perpetually licensed (list published in August 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Uganda.
ICEA LION Uganda contacts and products
From ICEA LION Uganda's website, seen 28 October 2026: head office Rwenzori Courts Building, ground, 1st and 2nd floors, Plot 2 & 4A Nakasero Road, P.O. Box 33953, Kampala; toll-free 0800 300411 and 0800 300412; contactcentre@icea.co.ug. The site offers online purchase, WhatsApp and USSD buying, a claims form and a branch finder.
| For | What ICEA LION Uganda lists | Our guide |
|---|---|---|
| Motor | Simba Motor Insurance; motor private and commercial | Check a motor sticker |
| Health | Gold Cash medical cover | Health insurance in Uganda |
| Home and leisure | Nyumbani home insurance, Clubman's (golf) insurance | Home insurance |
| Life and savings | Lioness Plan, ICEA Funeral Cover, Toto Education Plan, Investa Plus, unit trusts and money market fund, personal retirement scheme, annuity plan | Education policy |
| Business | SME Flexi, group life, group credit life, keyman assurance, umbrella retirement benefit scheme | Business insurance |
This reproduces ICEA LION's own menu; it is not a recommendation, and it publishes no prices here. For a motor cover, check the sticker by USSD (MTN *165*4*5*5#, Airtel *185*7*6*1#) the day you buy it. If a claim or complaint is not settled, IRA's Complaints Bureau is the next step — see IRA Uganda complaints.
ICEA LION in Uganda: the regulator's figures (2025)
| Company | Premium (UGX million) | Market share | Loss ratio 2025 (%) |
|---|---|---|---|
| ICEA Lion General | 61,050.6 | 6.1% | 38.07% |
| ICEA Lion Life | 197,053.6 | 20.1% | 46.34% |
Source: IRA Uganda — Industry Performance Q4 2025 (life and non-life workbook, Summary sheet). Compare with any other insurer: compare two insurers in Uganda · largest insurers.
Who leads ICEA LION in Uganda
As named by the company itself (or by IRA Uganda), read on 31 October 2026. Leadership changes: the linked page is the reference.
| Company | Role | Name | Source |
|---|---|---|---|
| ICEA Lion General Insurance Company (U) Ltd | Board Chairman & Independent Director | Simon Rutega | icealion.co.ug, read 31 Oct 2026 |
| Chief Executive Officer | Ambrose Kibuuka | icealion.co.ug, read 31 Oct 2026 | |
| ICEA Lion Life Assurance Company (U) Ltd | Chairman | Joseph Wangai | icealion.co.ug, read 31 Oct 2026 |
| Chief Executive Officer | Emmanuel Mwaka Lubwa | icealion.co.ug, read 31 Oct 2026 |
Everyone who leads insurance in Uganda — regulator, industry bodies, complaints bodies and the largest insurers: who's who in insurance in Uganda.
Before you buy from ICEA LION in Uganda
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, check a motor sticker by USSD (MTN *165*4*5*5#, Airtel *185*7*6*1#).
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: IRA's claims guide gives 10 working days to pay after the signed discharge for claims up to UGX 10 million (15 up to 50 million, 20 above).
- If something goes wrong, complain to the insurer, then to IRA's online Complaints Bureau (iracomplaints.go.ug).
The rules above come from our guides: check a cover, licensed insurers and how to complain.
ICEA LION in other African countries
| Country | Licensed companies |
|---|---|
| Kenya | ICEA LION Life Assurance Company Limited; ICEA LION General Insurance Company Limited |
| Tanzania | ICEA Lion General Insurance Company Limited |
Companies that share a brand are separate legal entities, each licensed by its own country's regulator: a policy bought in one country is handled by that country's company.
Tulinde is independent and not affiliated with ICEA LION. Brand names belong to their owners.
What would you like to do now?
Frequently asked questions
Is ICEA LION licensed in Uganda?
Yes. 2 ICEA LION companies appear on the IRA Uganda list (list published in August 2026): ICEA Lion Life Assurance Company (U) Ltd; ICEA Lion General Insurance Company Ltd.
How do I complain about ICEA LION in Uganda?
Write to ICEA LION first; if it does not settle, complain to the insurer, then to IRA's online Complaints Bureau (iracomplaints.go.ug).
How long does ICEA LION have to pay a claim in Uganda?
The same rule applies to every insurer in Uganda: IRA's claims guide gives 10 working days to pay after the signed discharge for claims up to UGX 10 million (15 up to 50 million, 20 above).
What is ICEA LION Uganda's phone number?
Toll-free 0800 300411 and 0800 300412; e-mail contactcentre@icea.co.ug.
Where is ICEA LION's office in Kampala?
Rwenzori Courts Building, ground, 1st and 2nd floors, Plot 2 & 4A Nakasero Road, P.O. Box 33953, Kampala.
What does ICEA stand for?
Insurance Company of East Africa. ICEA merged with Lion of Kenya Insurance in 2012 to form ICEA LION, according to the group's Uganda website.
Who is the CEO of ICEA LION in Uganda?
As named on the company's own pages read on 31 October 2026: Ambrose Kibuuka (Chief Executive Officer, ICEA Lion General Insurance Company (U) Ltd); Emmanuel Mwaka Lubwa (Chief Executive Officer, ICEA Lion Life Assurance Company (U) Ltd).
Sources
- Insurance Regulatory Authority of Uganda — Insurance companies perpetually licensed
- ICEA LION Uganda — official website: head office, toll-free lines, products, history (seen 28 October 2026)
- IRA Uganda — Industry Performance Q4 2025, life and non-life workbook (Summary, Non life, Life and Micro insurance sheets)
- ICEA Lion General Insurance Company (U) Ltd — leadership page
- ICEA Lion Life Assurance Company (U) Ltd — leadership page