Excel Insurance Uganda
Contacts, products, claims and regulator figures
Excel contacts in Uganda
- +256 791 174 849
- excelins@exico.co.ug
- Head office
- Walakira House, Plot 28 Hannington Road, Kampala
- Hours
- Monday–Friday, 8am–5pm
- Website
- exico.co.ug
As published by the company: Excel Insurance Company (Uganda) — Our contacts: head office, phones, e-mail (seen 31 October 2026). Tulinde is not Excel: it cannot answer for the company.
- Premium (UGX million)
- 10,700.5
- Market share
- 1.1%
- Loss ratio 2025 (%)
- 22.43%
- Complaints received by IRA in 2024 (Figure 30 of the 2024 annual report; total calculated)
- 4
Regulator's figures, 2025, as printed — see the table below for the source.
On this page · 7 sections
Excel company licensed in Uganda
| Company | Licensed as |
|---|---|
| Excel Insurance Company Ltd | Non-life (general) insurers |
Source: Insurance Regulatory Authority of Uganda, Insurance companies perpetually licensed (list published in August 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Uganda.
Excel Insurance contacts and products
From Excel's contact page and home page, seen 31 October 2026:
| Excel Insurance Company Limited | |
|---|---|
| Head office | Walakira House, Plot 28 Hannington Road, P.O. Box 125365, Kampala |
| Phones | +256 414 348 595, +256 392 138 238, +256 791 174 849 |
| +256 791 174 849 (the home page offers to buy a motor sticker through WhatsApp) | |
| excelins@exico.co.ug | |
| Hours | Monday to Friday, 8am to 5pm |
| Products Excel lists | What it says they cover | Our guide |
|---|---|---|
| Vehicles | Motor comprehensive, third-party and COMESA cover, in Uganda and the COMESA region | Third-party vs comprehensive, COMESA yellow card |
| Fire | Domestic, commercial and industrial fire insurance for buildings and contents | Home insurance |
| Theft | Cash in transit, burglary, fidelity guarantee | Business insurance quotes |
| Accidents | Liability and accident cover for a business, its staff and third parties | Workers' compensation |
| Engineering | Construction sites, machinery and electronics | — |
| Marine | Goods in transit and marine cargo | — |
| Bonds | Custom, RCTG, performance and bid bonds | — |
This reproduces Excel's own menu; it is not a recommendation, and Excel publishes no prices. For a third-party sticker, check it by USSD (MTN *165*4*5*5#, Airtel *185*7*6*1#) the day you buy it — see how to check third-party insurance.
Claims and complaints: the timelines Excel publishes
Excel's claims handling page sets these service targets (its own commitments, with a disclaimer that it will tell you if it cannot meet them):
| Step | Excel's target |
|---|---|
| Acknowledge the claim and say which documents are needed | Within 3 working days of notice |
| Visit the site (claims staff or assessor) | Within 3 working days of notice |
| Settlement offer or rejection | Within 5 working days of the final documents or assessor's report |
| Payment after the signed discharge voucher | Up to UGX 10 million: 3 working days; up to 50 million: 5 working days; above 50 million: 10 working days |
Its complaints page says a complaint is resolved within 14 working days, or a holding letter is sent with an expected date, and that you may write back within 7 days if you disagree with the outcome. If the complaint is still not settled, IRA's free Complaints Bureau is the next step — see IRA Uganda complaints.
Excel in Uganda: the regulator's figures (2025)
| Company | Premium (UGX million) | Market share | Loss ratio 2025 (%) | Complaints received by IRA in 2024 (Figure 30 of the 2024 annual report; total calculated) |
|---|---|---|---|---|
| Excel | 10,700.5 | 1.1% | 22.43% | 4 |
Source: IRA Uganda — Industry Performance Q4 2025 (life and non-life workbook, Summary sheet). Compare with any other insurer: compare two insurers in Uganda · largest insurers.
Before you buy from Excel in Uganda
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, check a motor sticker by USSD (MTN *165*4*5*5#, Airtel *185*7*6*1#).
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: IRA's claims guide gives 10 working days to pay after the signed discharge for claims up to UGX 10 million (15 up to 50 million, 20 above).
- If something goes wrong, complain to the insurer, then to IRA's online Complaints Bureau (iracomplaints.go.ug).
The rules above come from our guides: check a cover, licensed insurers and how to complain.
Tulinde is independent and not affiliated with Excel. Brand names belong to their owners.
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Frequently asked questions
Is Excel licensed in Uganda?
Yes. 1 Excel company appears on the IRA Uganda list (list published in August 2026): Excel Insurance Company Ltd.
How do I complain about Excel in Uganda?
Write to Excel first; if it does not settle, complain to the insurer, then to IRA's online Complaints Bureau (iracomplaints.go.ug).
How long does Excel have to pay a claim in Uganda?
The same rule applies to every insurer in Uganda: IRA's claims guide gives 10 working days to pay after the signed discharge for claims up to UGX 10 million (15 up to 50 million, 20 above).
What is Excel Insurance Uganda's phone number?
+256 414 348 595, +256 392 138 238 and +256 791 174 849 (also WhatsApp); e-mail excelins@exico.co.ug, according to its contact page seen on 31 October 2026.
Where is Excel Insurance's office in Kampala?
Walakira House, Plot 28 Hannington Road, P.O. Box 125365, Kampala.
Is Excel Insurance licensed in Uganda?
Yes. Excel Insurance Company Limited is on IRA Uganda's list of licensed non-life insurers; it does not sell life or medical cover.
How long does Excel Insurance take to pay a claim?
Its published targets are 3 working days for claims up to UGX 10 million, 5 for up to 50 million and 10 above that, counted from the signed discharge voucher.
Sources
- Insurance Regulatory Authority of Uganda — Insurance companies perpetually licensed
- Excel Insurance Company (Uganda) — Our contacts: head office, phones, e-mail (seen 31 October 2026)
- Excel Insurance Company (Uganda) — home page: products, WhatsApp sticker purchase (seen 31 October 2026)
- Excel Insurance Company (Uganda) — Claims handling process and timelines (seen 31 October 2026)
- Excel Insurance Company (Uganda) — Complaints process and timelines (seen 31 October 2026)
- IRA Uganda — Industry Performance Q4 2025, life and non-life workbook (Summary, Non life, Life and Micro insurance sheets)