Photo: Chapelle musa, Wikimedia Commons, CC BY-SA 4.0Complaints by insurer in Uganda
Insurance complaints by company in Uganda
Short answerChecked 23 September 2026
Complaints received by IRA in 2024 (Figure 30 of the 2024 annual report; total calculated): 352 in total. Among the insurers in the premium tables, the most complaints were filed against Sanlam Life (82). Bigger insurers have more customers: compare the complaints with each company's size on the largest insurers page.
Complaints received by IRA in 2024 (Figure 30 of the 2024 annual report; total calculated)
| Insurer | Complaints |
|---|---|
| Sanlam Life | 82 |
| Prudential | 30 |
| Old Mutual Life | 27 |
| Jubilee Life | 25 |
| NIC Life | 15 |
| Britam | 11 |
| Liberty General | 11 |
| Swico | 9 |
| NIC General | 7 |
| Goldstar | 6 |
| Excel | 4 |
| AAR | 2 |
| Mayfair | 2 |
| PAX | 2 |
| Liberty Life | 1 |
A complaint is not proof of wrongdoing, and few complaints can simply mean few customers. Read this with the premium ranking and the policy wording.
If your claim is stuck, see how to complain in Uganda.
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Frequently asked questions
Which insurer has the most complaints in Uganda?
Among the insurers in the regulator's premium tables: Sanlam Life, with 82 (complaints received by ira in 2024 (figure 30 of the 2024 annual report; total calculated)).